Service Advisor Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Ability to develop relationships with customers.
• Ability to self-manage workload.

Nice To Haves

• Automotive knowledge.
• Automotive service advisor experience.

Responsibilities

• Meet with customers to determine their vehicle repair and service needs.
• Build customer relationships to increase customer satisfaction.
• Maintain company standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor each vehicle’s progress throughout the day and provide customers with frequent updates.
• Increase profitability by maximizing sales and executing retail promotions.
• Oversee technicians working on customers’ vehicles, including time management and efficiency, parts ordering, and job completion times.
• Oversee and participate in quality control.
• Participate in developing and documenting Standard Operating Procedures as appropriate.

Benefits

• Four-day work week.
• Competitive pay scale.
• 401(k) plan with excellent company match.
• Medical, vision, and dental insurance.
• Growth and advancement opportunities.