Service Advisor

Westbrook Toyota•Westbrook, CT

15d

About The Position

Westbrook Toyota is hiring Service Advisors to join a growing automotive repair and maintenance facility with strong community ties. The role suits a self-starter and strong leader who values relationships with customers and coworkers, has solid computer skills, and is highly organized. Automotive knowledge is a plus. The employer seeks someone motivated to succeed and interested in a long-term career.

Requirements

High school diploma or equivalent.
Accredited training in service advisor skills, customer satisfaction, and quality control.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.
Ability to develop relationships with customers.
Ability to self-manage workload.

Nice To Haves

Automotive knowledge.
Automotive service advisor experience.

Responsibilities

Meet with customers to determine their vehicle repair and service needs.
Build customer relationships to increase customer satisfaction.
Maintain company standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
Monitor each vehicle’s progress throughout the day and provide customers with frequent updates.
Increase profitability by maximizing sales and executing retail promotions.
Oversee technicians working on customers’ vehicles, including time management and efficiency, parts ordering, and job completion times.
Oversee and participate in quality control.
Participate in developing and documenting Standard Operating Procedures as appropriate.