Service Advisor Jobs

About The Position

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; properly handle claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and recommend suitable tire and battery products using Sam’s Garage, product knowledge, and reference materials.
• Greet members, identify their needs, explain warranties, assist with purchasing and service decisions, resolve concerns, and provide expert service and recommendations.
• Promote TBC merchandise and services by communicating their value and collaborating with associates across the club.
• Triage and prioritize service-bay workflow and appointments based on waiting members, services requested, and time requirements; make recommendations to the TBC Team Lead or technicians as needed.
• Apply knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality TBC service, support and train team members, identify roadblocks, and help develop associates.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate point-of-sale hardware, process purchases and payments, and handle returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics standards, and the Open Door Policy; complete assignments by managing priorities, deadlines, communication, collaboration, and improvement opportunities.
• Demonstrate respect, integrity, customer and member focus, teamwork, continuous learning, and support for Walmart’s goal of becoming a regenerative company.
• Follow TBC and point-of-sale safety, security, legal, and service requirements; provide accurate information; serve members in a timely manner; and report complaints, hazards, shrink issues, and other problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off and/or paid protected time off, including applicable vacation, sick leave, holidays, and other purposes.
• Parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
• Performance-based bonus awards.
• Possible hourly premiums based on schedule, facility, season, or work performed.