Customer Service Advisor

Valvoline Inc•Syracuse, NY

16d•Onsite

About The Position

As a Customer Service Advisor, you are often the first and last face customers see. You create lasting impressions and build customer loyalty by using product knowledge and services to present oil change options and additional services. Valvoline provides training to help you communicate successfully with guests and become knowledgeable about its products, services, and company. The position is at 4105 W Genesse, Camillus, NY 13219.

Requirements

Be comfortable suggesting additional services based on inspections and/or manufacturer and Valvoline recommendations.
Have effective interpersonal and oral communication skills.
Be comfortable interacting with people face-to-face.
Be eager to learn and grow.
Be able to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
Be fluent in reading, writing, and speaking English.

Responsibilities

Create positive, lasting impressions for customers and build customer loyalty.
Use knowledge of products and services to present oil change options and additional services.
Communicate with guests and learn about the company’s products and services.
Be willing to cross-train as a top-side technician.

Benefits

Competitive weekly pay of $19 per hour.
Paid on-the-job training; no previous automotive experience is required.
Flexible work schedule with no late evenings or holidays.
Paid time off (PTO) and holiday pay.
Company-provided uniforms and tools.
Tuition and certification assistance and access to a free online university.
Medical and prescription drug coverage with Health Savings Account contributions.
Dental and vision plans.
401(k) retirement savings plan with a 100% match up to 5%.
Promotion from within.
Back-up child and elder care.
50% discount on Valvoline Instant Oil Change automotive services.