Customer Service Advisor

Valvoline Inc•Glendale, MO

5d•Onsite

About The Position

As a Customer Service Advisor, you are often the first and last face customers see. You create lasting impressions and build customer loyalty by using product knowledge and services to present oil change options and additional services. Valvoline Instant Oil Change provides training to help you communicate successfully with guests and become knowledgeable about its products, services, and company. The role is located at 3560 W Happy Valley Rd, Glendale, AZ 85310. The position offers paid on-the-job training, and previous automotive experience is not required. The advisor may be cross-trained as a top-side technician. Valvoline describes career advancement as open-ended and provides an award-winning training program, with a commitment to safety and fair and honest values.

Requirements

Effective interpersonal and oral communication skills.
Comfort suggesting additional services based on inspection and/or manufacturer and Valvoline recommendations.
Eagerness to learn and grow.
Ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
Fluency in English reading, writing, and speaking.
Occasionally lift up to 50 pounds.
Full mobility and ability to work with hands above the head.
Ability to stand for extended periods and climb stairs.
Comfort working in a non-climate-controlled environment.

Responsibilities

Create positive impressions and build loyal customers through customer service.
Use product and service knowledge to present oil change options and additional services.
Suggest additional services based on inspections and/or manufacturer and Valvoline recommendations.
Communicate with guests face-to-face.
Participate in training to learn about products, services, company knowledge, and safety procedures.
Be willing to cross-train as a top-side technician.

Benefits

Competitive weekly pay of $19.50 per hour.
Paid on-the-job training.
Flexible work schedule with no late evenings or holidays.
Paid time off and holiday pay.
Company-provided uniforms and tools.
Tuition and certification assistance and access to a free online university.
Medical and prescription drug coverage with Health Savings Account contributions.
Dental and vision plans.
401(k) retirement savings plan with 100% match up to 5%.
Promotion from within.
Back-up child and elder care.
50% discount on Valvoline Instant Oil Change automotive services. Benefits may differ depending on location and terms and conditions apply.