Customer Service Advisor
About The Position
The Customer Service Advisor is the welcoming face of a Halfords Garage Services garage, managing bookings, responding to customer enquiries and offering clear advice on technical questions. The advisor keeps customers informed throughout their service journey and builds lasting relationships through excellent customer service. The role may also include collecting and delivering customer vehicles. The position is based at a new Fusion centre, upgraded with modern facilities to support a first-class customer experience and working environment. The role is five days a week for 44 hours. On-target earnings are up to £34,900, comprising a base salary of £30,000–£32,000 and an uncapped monthly bonus scheme with average additional earnings of £2,900 per year. A refer-a-friend scheme is also available, subject to terms and conditions. Halfords offers opportunities for career progression.
Requirements
- Proven track record of delivering excellent customer service.
- IT literate.
- Able to handle difficult situations professionally and calmly.
- Experience working towards and achieving targets.
- Full driving licence with fewer than 9 points, as the role includes vehicle collection and delivery.
Nice To Haves
- Experience in an Autocentre environment.
Responsibilities
- Manage garage bookings.
- Handle customer enquiries.
- Provide clear advice on customers’ technical questions.
- Keep customers informed throughout their service journey.
- Build lasting customer relationships through excellent service.
- Collect and deliver customer vehicles where required.
Benefits
- 5.6 weeks’ annual leave.
- Up to 50% off garage bills at Autocentres and 25% off most Halfords products in retail stores.
- Discounts on groceries, shopping, insurance, days out, restaurants and more.
- Family and Friends Discount Events.
- Opportunity to buy a Trade Price Bike and enrol in the Cycle to Work Scheme.
- Financial planning support via Wagestream, including access to up to 30% of salary in advance.
- GP access 364 days a year, 24 hours a day.
- Share save scheme with a 20% discount on shares.
- Health Cash Plan for wellbeing services and healthcare cost claims.
- Pension Scheme and Life Assurance.
- Uncapped monthly bonus scheme.
- Refer-a-friend scheme, subject to terms and conditions.
- Career progression opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
