Service Advisor

BLAISE ALEXANDER FAMILY DEALERSHIPS • Lewisburg, PA

16d • Onsite

About The Position

Blaise Alexander Family Dealerships is hiring an Automotive Service Advisor for Blaise Alexander CDJR of Lewisburg in Lewisburg, Pennsylvania. The Service Advisor greets customers, helps address their service needs, coordinates repair information and timelines, and communicates with customers throughout the service process. The role also involves explaining maintenance and recommended work, obtaining customer authorization, and building relationships to support customer satisfaction and future service visits.

The dealership describes itself as a Pennsylvania dealership group with more than 40 years of success, 1,200 employees, and 20 dealerships. Full-time employees and their families are offered benefits and tools to support success in the role. Employment is contingent upon completion of a background check and, if applicable, a driver check.

Requirements

• 10 or more years of experience as a service advisor; dealership experience is preferred.
• Ability to communicate with customers and independently manage other tasks.
• Personable and friendly personality.
• High school diploma or equivalent.
• Valid driver's license.

Nice To Haves

• Dealership experience.
• General knowledge of mechanical and service operations.
• Experience with Reynolds and Reynolds or xTime.

Responsibilities

• Greet customers and assist them with service needs and questions.
• Obtain and update necessary vehicle and customer data.
• Perform vehicle walk-arounds and document customer concerns to help technicians diagnose the vehicle and repairs.
• Establish a repair timeline and keep customers informed of progress.
• Communicate with customers by telephone, email, and/or text message.
• Explain additional work needed or recommended services and obtain the customer's signature for authorized repairs.
• Advise customers about the value of car maintenance and review future recommended services.
• Build customer relationships and rapport to maintain CSI ratings.
• Schedule future maintenance appointments.

Benefits

• Free health insurance opportunities for employees.
• Dental and vision insurance plans.
• Paid company life and short-term disability insurance.
• 401(k) retirement plan with employer match.
• Wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED