Service Advisor

Sun Auto Tire and Service • North Little Rock, AR

16d • $50,000 - $80,000

About The Position

Plaza Tire Service, part of the Sun Auto Network, is hiring a full-time Service Advisor (also described as Sales & Service Advisor). This customer-facing role is a key connection between customers and the automotive service shop. The advisor greets customers, listens to their vehicle concerns, recommends appropriate services, and guides them through the experience from check-in to checkout. The company provides paid training on its products, services, and customer and store support tools; applicants do not need to be technicians.

The role suits someone who enjoys customer service, sales, and problem-solving in a fast-paced environment. Compensation is $50,000–$80,000 per year, consisting of hourly pay plus commission. Sun Auto describes a values-driven culture, a sense of belonging, pride in quality work, and opportunities to learn and advance. Career paths may include Assistant Store Manager, Store Manager, and other field leadership roles.

The work takes place in an automotive shop and retail service environment. It involves exposure to moderate to loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature variations that may include extreme heat or cold. The position requires standing and walking, regular bending, stooping, kneeling, and crouching, and lifting or moving items weighing up to 10 pounds regularly and up to 70 pounds frequently. Safety goggles or other PPE are used as required. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
• Valid driver's license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be 18 years of age or older.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly to customers.
• Create accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers informed about service status, timing, and cost.
• Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help maintain a clean, safe, customer-ready store; follow safety procedures and use required PPE.
• Work a flexible schedule, including weekends as needed, and follow Sun Auto's core values and company policies.

Benefits

• Competitive pay, including bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed