Service Advisor

Lithia & Driveway • Albany, NY

16d • $64,000 - $125,000 • Onsite

About The Position

Armory Chrysler Dodge Jeep Ram Fiat of Albany is hiring an Automotive Service Advisor to join a high-performing service team focused on customer satisfaction and building long-term customer relationships. This is an on-site position in Albany, New York, reporting to the Service Manager. Open availability is required, including Saturdays. Compensation is estimated at $64,000 to $125,000 annually, with earnings based on performance, experience, and commission.

Requirements

• At least 1 year of Service Advisor experience.
• At least 1 year of experience with vehicle systems and maintenance.
• Ability to manage time.
• Ability to work independently and as part of a team.
• Valid driver's license and clean driving record.
• High school diploma or equivalent.
• Must be at least 18 years old.
• Open availability, including Saturdays.

Nice To Haves

• Automotive technician background.

Responsibilities

• Promote communication between customers and technicians.
• Identify vehicle concerns and recommend appropriate services.
• Prepare accurate estimates for parts, labor, and repairs.
• Write and manage repair orders from start to finish.
• Communicate additional service needs based on inspections.
• Verify and process warranty and service contract coverage.
• Keep customers informed about timelines, costs, and service updates.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and holidays.
• 401(k) with company participation.
• Employee Stock Purchase Plan.
• Paid life insurance and disability coverage.
• Ongoing training through Lithia Learning Center.
• Vehicle purchase discounts and wellness programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED