Service Advisor

Servco Pacific Inc. • Kailua-Kona, HI

16d

About The Position

At Servco Toyota Kona, the Service Advisor welcomes customers and serves as their primary point of contact to help ensure their dealership service experience is pleasurable and their service needs are completed in a timely and efficient manner. The position acts as a liaison between customers and technicians, communicates recommended work, provides estimates, and keeps customers informed throughout service or repair. Service Consultants receive a guaranteed base salary and a competitive incentive program, with additional compensation for strong customer service scores. The posting also lists pay as fixed $4,000 per month plus commission.

Servco describes itself as a mobility solutions company with more than 2,000 team members across Australia, California, and Hawaii. Its stated core values are Respect, Service, Teamwork, and Innovation, and it says it has been dedicated to superior service for over 100 years.

Requirements

• High school graduate or equivalent.
• At least one year of sales or customer service experience.
• General mechanical knowledge gained through work experience or education.
• Strong communication and customer relations skills.
• Strong attention to detail.
• Ability to multitask and meet deadlines.
• Valid driver’s license and a strong driving record.

Nice To Haves

• Auto dealership service writing experience.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Act as a liaison between technicians and customers, explaining the work needed on vehicles.
• Review customer vehicle records and visually inspect vehicles to assess whether additional services are needed.
• Provide accurate cost and time estimates and obtain customer approval.
• Monitor vehicle service and repair status and keep customers informed.
• Book and close repair orders in a timely manner.
• Arrange customer loaner vehicles when needed.
• Follow up on back-ordered parts and contact customers to schedule return appointments.
• Confirm that all customer-requested work is completed and payment is made before returning the vehicle.

Benefits

• Guaranteed base salary of $2,000 per month for Service Consultants, as stated in the description.
• Competitive incentive program.
• Additional compensation for strong customer service scores.
• Fixed pay of $4,000 per month plus commission, as listed in the pay range.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED