Service Advisor (Kingman)

ANDERSON AUTO GROUP•Kingman, AZ

16d•Onsite

About The Position

The Service Advisor greets customers on the service drive and initiates vehicle services and repairs by identifying performance problems and requested services. As often the first and last person customers interact with at the dealership, the advisor maintains customer rapport and records and helps ensure transactions go smoothly and deliver high customer satisfaction. The advisor communicates repair costs, completion dates, delays, changes, and additional work to customers; coordinates work with technicians and the Service Manager; and prepares and processes repair orders and estimates. The role operates throughout the dealership, including outdoors in varying weather and elements, and uses standard office equipment. Days and hours vary to accommodate service department operations, with regular evening and weekend work. No travel is required. This is a full-time position with no supervisory responsibilities.

Requirements

High school diploma or GED.
Excellent written and oral communication skills.
Working knowledge of MS Office and other computer systems.
Must be able to occasionally stand, walk, sit, use hands to handle objects or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
Must occasionally lift or move up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

1–3 years of sales or technician experience preferred.
2–3 years of experience as a service writer preferred.

Responsibilities

Greet customers promptly and courteously, and address concerns and complaints with empathy and professionalism.
Handle telephone transactions courteously and efficiently.
Determine repair and service costs and completion dates, and communicate expected timelines and updates to customers.
Monitor repair progress to support efficiency and quality, giving appropriate attention to repeat repairs.
Promptly notify customers of delays, changes, or additional required work, and manage expectations without making commitments that cannot be met.
Delegate work to technicians based on skill level, use available resources effectively, and consult the Service Manager for assistance when needed.
Work with the Service Manager to establish and maintain an effective service department and excellent customer satisfaction.
Prepare accurate estimates for internal repairs and start and finalize repair orders for warranty, customer-paid, and internal repairs.
Provide excellent service to external and internal customers.
Promote service specials and additional needed work to customers.
Perform duties safely and immediately report accidents, injuries, or unsafe conditions to management.
Report to scheduled shifts on time and ready to perform job functions, follow company policies and procedures, and perform other assigned tasks.