Service Advisor
Luther Brookdale Chrysler Jeep Dodge•Brooklyn Park, MN
About The Position
As a Service Advisor, you own the customer’s experience in the service lane and serve as the first point of contact. You should be knowledgeable about product offerings, inventory needs, technician scheduling, and customer service. The role includes greeting vehicle owners, explaining the repair process, and assisting customers throughout their service visit. Individuals new to the automotive industry are welcome, particularly those with customer service, retail sales, restaurant, or hospitality experience.
Requirements
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Time-management skills.
- Strong communication skills with customers.
- Professional, well-groomed personal appearance.
- Clean driving record.
- Willingness to submit to a pre-employment background check.
Nice To Haves
- Previous experience in customer service, retail sales, the restaurant industry, or hospitality.
Responsibilities
- Oversee the flow of the Drive Lane and ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer’s experience and carry out additional assignments that help the dealership leave a positive impression.
- Provide concierge support for owner inquiries by phone or in person, ensuring customers are handled appropriately.
- Ensure the daily inventory of technicians’ time is consistently sold to service customers.
- Distribute work efficiently among technicians.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with match.
- Paid vacation.
- Growth opportunities.
- Paid training.
- Family-owned and operated workplace.
- Long-term job security.
- Health and wellness offerings.
- Accident and critical illness coverage.
- HSA/flexible spending.
- Pet insurance.
- Employee discounts.
- State-of-the-art facility.
- Paid certification.
- Ongoing certification.
- OEM certification.
- Busy shop.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
