Service Advisor

Blue Compass RV Oklahoma City•Goldsby, OK

15d•$65,000 - $95,000

About The Position

Blue Compass RV is seeking a Service Advisor to deliver an exceptional customer experience and support service department success. The Service Advisor is the primary liaison between customers and technicians, providing clear communication, accurate service recommendations, and efficient workflow. This is a sales-minded role for someone who can guide customers through service needs, identify additional opportunities, and handle challenging situations professionally and with care. Compensation is salary plus commission, with a stated range of $65,000–$95,000. The role includes a 5-day work week. Blue Compass RV describes itself as a rapidly growing RV company based in Fort Lauderdale, with more than 100 dealerships nationwide, and offers training, development, and career advancement opportunities.

Requirements

Strong sales mentality and ability to recommend and close additional services.
Excellent verbal and written communication skills.
Ability to handle customer concerns and service recovery situations with confidence and professionalism.
Ability to multitask and stay organized in a fast-paced environment.
Strong attention to detail and follow-up skills.
Solid computer skills and ability to navigate service systems.
Team-oriented mindset and ability to work closely with technicians and leadership.
Strong customer service and problem-solving skills.
Ability to work daily on a computer and perform internet searches as needed.
Valid driver’s license required.

Nice To Haves

At least 1 year of service advisor, automotive, or related experience is preferred.
Previous RV or camping lifestyle experience is a plus.
Automotive or service industry background is preferred.

Responsibilities

Serve as the primary customer contact from service check-in through completion.
Build customer relationships and identify service needs using a sales-driven approach.
Provide accurate repair and installation estimates before scheduling.
Communicate with technicians to support accurate diagnostics and timely completion.
Keep customers informed about repair progress and manage expectations.
Address customer concerns and escalated situations professionally, empathetically, and with a solution-oriented approach.
Identify upsell opportunities to maximize service revenue.
Maintain accurate documentation, work orders, and communication records.
Manage multiple tasks in a fast-paced service environment.