Service Advisor - Harley-Davidson

San Jose Harley Davidson • San Jose, CA

2d

About The Position

San Jose Harley-Davidson is seeking a Parts Department Associate to join its Parts Team. The role involves assisting customers with parts questions and purchases, operating cash registers, pursuing established goals, and providing information about promotions and customer orders. Prior Harley-Davidson parts experience is recommended, and mechanical knowledge is preferred.

The employer states that it is an equal opportunity employer and prohibits discrimination and harassment on the basis of protected characteristics under applicable federal, state, and local laws.

Requirements

• Ability to arrive on time and work the posted schedule.
• Strong interpersonal and time-management skills.
• Ability to provide exceptional customer service.
• Ability to achieve targeted goals.
• Ability to read and interpret safety and maintenance documents.
• High school diploma or equivalent.

Nice To Haves

• Prior experience as a Harley-Davidson Parts Associate is recommended.
• Mechanical knowledge is preferred.
• Prior automotive or motorcycle parts sales experience is preferred.

Responsibilities

• Greet customers, answer questions, and provide customer service.
• Operate cash registers.
• Achieve established goals.
• Introduce promotions and opportunities to customers.
• Cross-sell products to increase purchase amounts.
• Communicate effectively and efficiently about the status of customer parts orders.
• Read and understand parts catalogs to look up and discuss specific parts.
• Answer phone calls and provide price quotes and other information to customers.

Benefits

• Health benefits for full-time employees.
• Paid time off for full-time employees.
• Paid holidays for full-time employees.
• Employee purchase program.
• Company-wide bonus opportunities.
• Employee referral program.
• Extensive training programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED