Harley Davidson Service Advisor

Martin Harley-Davidson•Louisville, KY

7d•$40,000 - $50,000

About The Position

Martin Motorsports is seeking a Service Advisor for its Harley-Davidson Louisville location. The Service Advisor schedules service work, promotes and sells additional needed services, and maintains a professional appearance. The role involves working with customers throughout the service process, from scheduling and documenting repair instructions through estimates, repair updates, payment, and vehicle delivery.

Requirements

High school diploma or equivalent.
Willingness to undergo a background check.
Valid motorcycle and driver's licenses with an M endorsement.

Nice To Haves

Previous powersports experience preferred.
Harley-Davidson experience is a plus.

Responsibilities

Maintain the customer satisfaction index (CSI) rating established by management.
Meet dealership standards for hours per customer repair order written and effective labor rate.
Ensure documents, including repair orders and invoices, are accounted for.
Accomplish the forecast established by the Service Manager.
Greet customers promptly and courteously, and obtain customer and vehicle information.
Schedule appointments using the appropriate systems; obtain the customer's signature on the repair order and provide a copy.
Communicate with customers to determine mechanical problems and explain manufacturer-recommended maintenance and any additional service, costs, and timing.
Obtain required approvals and authorization numbers from service contract companies before repairs.
Document exact repair instructions on repair orders and initiate vehicle inspections.
Provide accurate labor and parts estimates.
Record special pickup or delivery arrangements on the repair order and transfer them to the invoice.
Follow up with customers regarding unsold repairs and monitor the progress of each repair order.
Contact customers about changes in estimates or completion times and record changes on repair orders.
Handle telephone inquiries about work in progress and appointments.
Compare final invoices with original repair orders and review them for completion and accuracy.
Accept cash and credit payments and maintain an accurate cash register.
Deliver vehicles to customers and answer their questions.
Keep the Quick Pricing Guide, Multi-Point Inspection, Maintenance Menus, and other service department forms up to date.
Complete training as directed by a supervisor.
Follow the policies and procedures in the Employee Handbook.
Perform other duties as assigned.