Service Advisor - Mancuso Harley Davidson Crossroads
About The Position
Mancuso Harley-Davidson Crossroads is seeking a charismatic, detail-oriented Service Advisor (also referred to as a Service Writer) to serve as the first point of contact for riders. The advisor listens to customers, understands their motorcycle service needs, and develops service plans to help them get back on the road. The role coordinates service orders and workflow with technicians, keeps customers informed with clear updates, prepares transparent estimates, and suggests custom parts, performance upgrades, and accessories. The position is in a dynamic, fast-paced dealership environment centered on motorcycles and customer service.
Requirements
- Proven experience in a customer-facing role, ideally as a service writer, advisor, or in high-end retail.
- Ability to stay organized and track multiple jobs.
- Excellent in-person, telephone, and written communication skills.
- Friendly, energetic, and professional personality.
Nice To Haves
- Passion for motorcycles and the Harley-Davidson brand.
- Motorcycle endorsement; the employer states it will help the right candidate obtain one.
Responsibilities
- Greet riders and listen to their stories and service needs.
- Write service orders and coordinate with technicians, managing workflow from start to finish.
- Provide customers with timely updates and clear explanations in a positive manner.
- Create accurate service estimates and explain costs and timelines.
- Suggest custom parts, performance upgrades, and accessories.
Benefits
- Performance-based bonus structure.
- Health, dental, and vision insurance.
- Employee discounts on parts, accessories, and gear.
- A dynamic, fast-paced, and fun work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
