Service Advisor - Mancuso Harley Davidson Crossroads
About The Position
Mancuso Harley-Davidson Crossroads is seeking a charismatic, detail-oriented Service Advisor (also described as a Service Writer) to serve as the first point of contact for riders. The role involves understanding customers’ service needs and helping them plan repairs and other work that will get their motorcycles back on the road. The dealership describes its work as supporting the Harley-Davidson lifestyle and fostering a family-oriented, energetic environment. The Service Advisor writes service orders, coordinates with technicians, manages jobs through completion, and communicates updates, costs, and timelines to customers. The advisor also prepares service quotes and may recommend custom parts, performance upgrades, and accessories. The company says it can teach the role to someone with the right customer-facing experience and that it will help a suitable candidate obtain a motorcycle endorsement.
Requirements
- Proven experience in a customer-facing role, ideally as a service writer, service advisor, or in high-end retail.
- Strong organizational skills and the ability to track multiple jobs.
- Excellent in-person, telephone, and written communication skills.
- Friendly, energetic, and professional personality suited to the company’s culture.
Nice To Haves
- Passion for motorcycles and the Harley-Davidson brand; stated as a plus but not required.
- Motorcycle endorsement; preferred, with assistance obtaining one offered to the right candidate.
Responsibilities
- Greet riders and listen to their stories and service needs.
- Turn customers’ mechanical concerns into service plans.
- Write service orders efficiently and coordinate with technicians.
- Manage service workflow from beginning to completion.
- Provide riders with timely updates and clear explanations.
- Prepare accurate, transparent service quotes and explain costs and timelines.
- Suggest custom parts, performance upgrades, and accessories.
Benefits
- Performance-based bonus structure.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Employee discounts on parts, accessories, and gear.
- A dynamic, fast-paced, and fun work environment.
- A team described as sharing a passion and treating people like family.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
