Service Advisor Jobs

About The Position

Requirements

• Previous customer service or sales experience is preferred.
• Organized and friendly personality.
• Time-management skills.
• Strong communication skills with customers.
• Professional, well-groomed personal appearance.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Nice To Haves

• Previous customer service or sales experience.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and complete additional assignments that help the dealership leave a positive impression.
• Act as the service liaison between customers and the service department.
• Provide concierge support for owner inquiries by phone or in person, helping ensure customers are handled appropriately.
• Ensure technicians’ daily available time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction Scores at or above company standards.
• Reinforce company policies and adhere to company standards.
• Maintain a good working relationship with the factory and foster positive employee relations.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Competitive pay
• Paid training
• Paid holidays
• Life insurance
• Positive work culture and environment
• Five-day work week; closed on Sundays