Service Advisor

Penske Automotive Group • Chantilly, VA

13d • Onsite

About The Position

Audi Chantilly, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver extraordinary customer experiences. The Service Advisor serves as the liaison between customers and the service department, scheduling appointments, reviewing service history, communicating vehicle maintenance and repair information, and providing accurate cost estimates. The role focuses on helping customers understand and approve maintenance requirements and repair orders while delivering clear, accurate, professional, and courteous service. The position works primarily in an automotive shop environment and may involve safety hazards, loud noise, and varying or extreme temperatures. Evening, weekend, and holiday work may be required.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to take direction from multiple employees and prioritize work.
• Good listening and communication skills, including the ability to determine how to assist customers.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Outstanding attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Effective time management and prioritization skills.
• High school diploma or equivalent, or an equivalent combination of education and experience.
• Valid driver's license.
• Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the manufacturer.
• Ability to meet the position's physical demands, including prolonged standing; regularly pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion; and lifting or carrying items with an assistance device as specified.

Nice To Haves

• Prior experience in a service department.

Responsibilities

• Schedule service appointments and review vehicle service history.
• Communicate vehicle maintenance and repair information to customers.
• Provide accurate service and repair cost estimates.
• Help customers understand and approve maintenance requirements and repair orders.
• Deliver a professional, clear, accurate, and courteous customer experience throughout the vehicle ownership journey.
• Work toward challenging monthly goals and contribute to dealership growth.
• Follow processes that support quality and safety.
• Prioritize work and coordinate with multiple employees as needed.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and career growth and advancement opportunities tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED