Service Advisor

Elite Worldwide•Burbank, CA

13d

About The Position

The Service Advisor is the primary point of contact for customers throughout the service process. The role balances customer care, clear communication, and sales by building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor contributes to customer satisfaction, shop efficiency, and revenue growth. This position is with an independently owned shop. Hiring decisions are made by the shop’s management, and applications go directly to the shop owner. The shop is part of a network whose member shops emphasize leadership development, ongoing training, clear career paths, and a positive, supportive team culture.

Requirements

Enjoy working directly with customers and building long-term relationships.
Be comfortable presenting recommendations and asking for the sale.
Stay organized and calm while managing multiple vehicles and customers.
Follow processes and scripts consistently without cutting corners.
Take ownership of the customer experience from start to finish.

Responsibilities

Greet customers professionally and guide them through intake and inspection.
Build and present estimates using digital inspections and approved pricing guidelines.
Communicate with customers, technicians, and parts staff to manage timelines and expectations.
Follow intake, documentation, follow-up, and delivery procedures.
Support a positive final experience through quality control, delivery review, and post-service follow-up.
Build trust, present recommendations, and contribute to shop results and customer satisfaction.