Service Advisor

Kurtis Chevrolet•Morehead City, NC

13d

About The Position

Lookout Ford is seeking a principled, hardworking, self-motivated Service Advisor with a professional appearance to help deliver honest, straightforward, courteous, and professional service to customers across the dealership. The Service Advisor serves as a liaison between customers and the service department, supports owner inquiries, answers questions about vehicle issues and service, and helps ensure customers have a positive experience. The position includes a five-day work week, with the dealership closed on Sundays.

Requirements

Previous customer service or sales experience is preferred.
Organized and friendly personality.
Time-management skills.
Strong communication skills with customers.
Professional, well-groomed personal appearance.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Nice To Haves

Previous customer service or sales experience.

Responsibilities

Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and complete additional assignments that help the dealership leave a positive impression.
Act as the service liaison between customers and the service department.
Provide concierge support for owner inquiries by phone or in person, helping ensure customers are handled appropriately.
Ensure technicians’ daily available time is consistently sold to service customers.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Satisfaction Scores at or above company standards.
Reinforce company policies and adhere to company standards.
Maintain a good working relationship with the factory and foster positive employee relations.