Truck Service Advisor I

TravelCenters of America•Dexter, MI

13d

About The Position

The Truck Service Advisor (TSA) provides customer service by applying knowledge of products and services, writing work orders, suggestive selling, and processing over-the-counter transactions. The role helps generate revenue while ensuring customers receive professional, helpful service. It also involves coordinating parts and repair-service information, preparing shift reports, maintaining service-area cleanliness, and supporting the safety of customers and team members. The position may involve outdoor exposure in all seasons and occasional exposure to fumes, particles, mechanical parts, vibration, loud noise, and shop contaminants.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customers with service and information about products and services.
Use suggestive selling to help generate revenue and influence customers professionally and with integrity.
Write, detail, and process work orders and over-the-counter transactions, including work-order payouts.
Write ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, the showroom, and customer restrooms.
Help maintain the safety of customers and team members.