Service Advisor

Liquid Environmental Solutions•Puyallup, WA

13d

About The Position

FloHawks provides residential, industrial, and commercial customers in the Puget Sound with sanitary services, including septic, plumbing, and drain cleaning. The Outside Sales Advisor (OSA) identifies, develops, and secures new commercial business while maintaining and expanding relationships with existing customers in an assigned geographic territory. The role focuses on revenue growth through prospecting, relationship development, customer engagement, and solution-based selling across FloHawks’ commercial service offerings. The OSA represents FloHawks in the field and pursues new business while providing strong customer service. The role works with Project Managers, Dispatch, CSR teams, and Operations to support a seamless customer experience from initial contact through project completion. Its primary objective is profitable commercial revenue growth by developing customer relationships, expanding accounts, and positioning FloHawks as a preferred provider in assigned markets. The role owns prospecting, business development, revenue generation, customer relationships, proposal development and sales closing, account growth and retention, and pipeline management. It does not own permitting, scheduling or dispatch management, tactical job execution, technician scheduling, inspections, or operational production management. The schedule is Monday through Friday, 7 a.m. to 4 p.m.

Requirements

Strong written and verbal communication skills.
Excellent organizational and multitasking abilities.
Strong customer relationship and interpersonal skills.
Self-motivated, with the ability to work independently in the field.
Strong problem-solving and solution-selling abilities.
Ability to adapt quickly to changing priorities and customer needs.
Proficiency with Microsoft Office and aptitude to learn CRM and company software systems.
Valid driver’s license and ability to travel throughout the assigned territory.

Nice To Haves

Proven sales, business development, or relationship management experience.
Commercial service industry experience.

Responsibilities

Prospect daily for new commercial business opportunities within the assigned territory.
Identify, contact, and secure new customer relationships to drive revenue growth.
Develop and maintain relationships with existing commercial customers.
Conduct customer site visits, operational assessments, and needs analyses.
Build estimates and proposals using company software systems.
Follow up consistently on pending estimates and sales opportunities.
Generate and maintain a strong sales pipeline through ongoing prospecting.
Partner with Project Managers on project transitions and customer communication after the sale.
Communicate with customers about service opportunities, project status, and additional work.
Coordinate with Dispatch and Operations to understand scheduling and operational capabilities.
Identify opportunities to improve customer experience and operational efficiency.
Prepare weekly and monthly sales activity and performance reports.
Maintain accurate customer records, pipeline updates, and sales activity tracking in CRM systems.
Market and promote FloHawks services to new and existing commercial customers.
Participate in sales meetings, training, and ongoing industry development.
Represent FloHawks professionally in customer and community interactions and promote its leadership standards.
Maintain consistent weekly prospecting activity and drive measurable new commercial revenue growth.
Increase commercial account penetration and customer retention; achieve monthly, quarterly, and annual sales goals.
Improve proposal follow-up and close-rate performance and develop long-term relationships that generate repeat business and referrals.
Collaborate with Office and Operations teams and maintain high customer engagement and field activity.
Communicate clearly, follow through on commitments, respond quickly, and maintain professionalism throughout the customer project lifecycle.