Service Advisor
Costa Auto Care and Tire•Oakland, CA
About The Position
Costa Auto Care and Tire is a family-owned repair and tire shop serving Oakland since 1984. The company is growing and plans to add locations. The Service Advisor will work with customers and technicians to keep repairs moving smoothly, communicate inspection findings and recommendations, and provide customer updates throughout the service process. The company offers paid training and opportunities to develop skills and a career.
Requirements
- Strong communication skills and a customer-first attitude.
- Organized and comfortable using a computer.
Nice To Haves
- Service advisor or automotive customer service experience is preferred, though the company will train the right person.
- Experience with shop management software is a plus.
- Bilingual English/Spanish is a plus.
Responsibilities
- Greet customers and listen to their concerns.
- Explain inspection findings and repair recommendations clearly and honestly.
- Write and present estimates, and follow up on approvals.
- Keep the shop's schedule and workflow moving with technicians.
- Keep customers updated from drop-off to pickup.
Benefits
- $52K-$120K pay, consisting of base pay plus bonus/commission.
- Medical insurance.
- Paid time off.
- Paid holidays.
- Paid training.
- Monday-Friday schedule, with nights and weekends off.
- Family-owned culture.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
