Service Advisor

Blue Compass RV North Atlanta • Buford, GA

13d

About The Position

Blue Compass RV is seeking a Service Advisor to deliver an exceptional customer experience while supporting service department success. The Service Advisor serves as the primary liaison between customers and technicians, guiding customers through service needs, making accurate recommendations, and helping ensure efficient workflow. The role is sales-minded and includes identifying additional service opportunities, handling challenging customer situations professionally, and maintaining accurate service records. Compensation is salary plus commission, with stated compensation of $65,000–$75,000. The position has a five-day work week.

Requirements

• Strong sales mentality and ability to recommend and close additional services.
• Excellent verbal and written communication skills.
• Proven ability to handle customer concerns and service recovery situations confidently and professionally.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and follow-up skills.
• Solid computer skills and ability to navigate service systems.
• Team-oriented mindset and ability to work closely with technicians and leadership.
• Ability to work daily on a computer and perform internet searches as needed.
• Valid driver’s license required.
• Minimum of 1 year of service advisor, automotive, or related experience preferred.

Nice To Haves

• Previous RV or camping lifestyle experience is a plus.
• Automotive or service industry background preferred.
• Minimum of 1 year of service advisor, automotive, or related experience is preferred.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through service completion.
• Build customer relationships and identify service needs using a sales-driven approach.
• Provide accurate estimates for repairs and installations before scheduling.
• Communicate with technicians to support accurate diagnostics and timely completion.
• Keep customers informed about repair progress and manage expectations.
• Address customer concerns and escalated situations professionally, empathetically, and with a solution-oriented approach.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation, work orders, and communication records.
• Manage multiple tasks in a fast-paced service environment.

Benefits

• Medical, dental, vision, disability, flexible spending accounts (FSA), and life insurance.
• Paid time off and paid holidays.
• 401(k).
• Pet insurance.
• Five-day work week.
• Employee Assistance Program (EAP).
• Legal coverage and identity theft protection.
• Referral program.
• Ongoing training and development programs.
• Structured career path with advancement opportunities.
• Salary plus commission compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed