Power Systems Division (Psd) Rental Service Advisor
About The Position
The PSD Rental Service Advisor communicates with internal and external customers to gather information about issues with PSD rental equipment and provides repair-status updates while repairs are underway. The advisor opens and processes work orders efficiently and promptly, documenting customer requests and complaints thoroughly so technicians understand the work and customers remain satisfied. The role requires strong customer-service and communication skills, the ability to multitask and manage stressful situations, attention to detail, and proficiency with Microsoft Office. Candidates must be able to work any shift. Working knowledge of the function and repair of generators, air compressors, and temperature-control products is preferred.
Requirements
- Minimum two years of service-related experience.
- High school diploma or equivalent.
- Excellent customer-service skills and ability to deal with stressful situations.
- Strong oral and written communication skills.
- Ability to effectively multitask.
- Attention to detail.
- Proficiency with Microsoft Office products.
- Ability to work any shift.
Nice To Haves
- Working knowledge of the function and repair of generators, air compressors, and temperature-control products.
- Rental industry experience.
Responsibilities
- Communicate with internal and external customers to gather information about PSD rental equipment issues.
- Provide customers with repair-status updates while repairs are in progress.
- Open and process work orders efficiently and in a timely manner.
- Document customer requests and complaints thoroughly to support technician understanding and customer satisfaction.
- Promote a positive customer experience.
- Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.
Benefits
- Health, dental, and vision insurance.
- Paid time off.
- 401(k) with a $0.75 to $1.25 match up to 6%.
- Life and disability insurance.
- In-house training instructors and programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Tool allowances and tool loans.
- Discounts on cellular phone service, computers, and vehicles.
- Opportunities for overtime.
- Shift differential, if applicable.
- Potential participation in performance-based incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
