Express Service Advisor I - Kearny Mesa Subaru
About The Position
As an Express Service Advisor, you are the first point of contact for customers seeking quick vehicle service or maintenance. You provide customer service, assess service needs, explain service options and pricing, and help ensure efficient servicing and a positive customer experience. The role includes inspecting vehicles, recommending services, coordinating appointments and resources, maintaining service records, communicating with customers and service staff, and following up after service. It also involves driving and repositioning customer vehicles, promoting additional services, and processing payments and invoices.
Requirements
- 1–2 years of customer service experience, preferably in an automotive service environment.
- Valid driver’s license and safe driving record; must obtain a California driver’s license within 30 days after hire.
- At least one year of verifiable driving experience.
- Ability to lift up to 15 pounds.
- Ability to perform all essential functions of the job.
Nice To Haves
- Previous customer service, retail, or automotive service experience.
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Basic understanding of automotive services and maintenance.
- Proficiency with standard office equipment and computer systems.
- Familiarity with automotive terminology and basic vehicle maintenance.
- Ability to quickly learn company-specific service procedures and systems.
- Experience in a similar role or a fast-paced customer service environment.
- Basic automotive knowledge or an interest in the automotive industry.
Responsibilities
- Greet express service customers promptly and courteously, understand their needs, and explain service options and pricing.
- Perform initial vehicle inspections and recommend services or repairs based on manufacturer guidelines and vehicle condition.
- Schedule and manage express service appointments and ensure necessary parts and resources are available.
- Maintain accurate service records and documentation.
- Communicate service status, updates, and changes to customers.
- Follow up with customers to confirm satisfaction and address additional concerns or questions.
- Coordinate with technicians and other team members to support workflow and timely service completion; relay special instructions.
- Drive customer vehicles to verify reported issues or confirm vehicle operation before or after service.
- Move vehicles around the service area or shop as needed.
- Promote or upsell services and products based on customer needs and vehicle condition, and inform customers about offers.
- Process customer payments and service invoices, ensuring transactions are accurately recorded.
- Maintain satisfactory attendance.
- Perform other related duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Employer-paid life insurance
- Employer-paid AD&D
- 401(k) with employer match
- Vacation package
- Tenure recognition and awards
- Vehicle purchase discount program
- Vehicle service discount program
- Golf benefits at Maderas Golf Club, subject to qualification
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
