Express Service Advisor I - Kearny Mesa Subaru

Sunroad Auto • San Diego, CA

9d

About The Position

The Express Service Advisor is the first point of contact for customers seeking quick vehicle service or maintenance. The role provides customer service, assesses service needs, explains service options and pricing, and helps ensure efficient servicing and a positive customer experience. The advisor coordinates appointments, resources, customer communications, service documentation, and workflow with technicians and other team members. The position also includes driving and repositioning customer vehicles, recommending relevant services or products, handling payments and invoices, and following up with customers.

Requirements

• 1–2 years of customer service experience, preferably in an automotive service environment.
• Valid driver's license and safe driving record; must obtain a California driver's license within 30 days following the date of hire.
• At least one year of verifiable driving experience.
• Ability to lift up to 15 pounds.
• Ability to perform all essential functions of the job.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Basic understanding of automotive services and maintenance.
• Proficiency with standard office equipment and computer systems.
• Ability to quickly learn company-specific service procedures and systems.

Nice To Haves

• Previous experience in customer service, retail, or automotive service environments.
• Familiarity with automotive terminology and basic vehicle maintenance.
• Previous experience in a similar role or a fast-paced customer service environment.
• Basic automotive knowledge or an interest in the automotive industry.

Responsibilities

• Greet customers promptly and courteously as they arrive for express service appointments.
• Understand customer service needs and clearly explain service options and pricing.
• Perform initial vehicle inspections to determine service needs.
• Recommend additional services or repairs based on manufacturer guidelines and vehicle condition.
• Schedule and manage express service appointments.
• Ensure necessary parts and resources are available to complete services in a timely manner.
• Maintain accurate service records and documentation.
• Communicate service status, updates, and changes to the original service plan to customers.
• Conduct follow-up communications to confirm customer satisfaction and address additional concerns or questions.
• Work with service technicians and other team members to support smooth workflow and timely service completion.
• Relay special instructions or requirements to the service team.
• Drive customer vehicles to verify reported issues or confirm proper operation before or after service.
• Move vehicles around the service area or shop as needed.
• Promote or upsell services and products based on customer needs and vehicle condition, and inform customers of special offers or promotions.
• Process payments, manage service invoices, and accurately record transactions.
• Maintain satisfactory attendance.
• Perform other related duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid life insurance
• Employer-paid AD&D
• 401(k) with employer match
• Vacation package
• Tenure recognition and awards
• Vehicle purchase discount program
• Vehicle service discount program
• Golf benefits at Maderas Golf Club, subject to qualification

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed