Service Advisor Jobs

About The Position

Requirements

• Previous automotive service advisor, customer service, automotive sales, or related experience is preferred.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Basic computer proficiency and ability to learn dealership management systems.
• Ability to accurately prepare repair orders and service documentation.
• Basic math skills for calculating estimates and processing payments.
• Positive attitude, professional appearance, and strong work ethic.
• Valid driver’s license with an acceptable driving record.
• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Ability to pass pre-employment screening where permitted by law.

Nice To Haves

• Previous automotive service advisor, customer service, automotive sales, or related experience.
• Automotive dealership experience; strong customer service backgrounds may be considered in its place.

Responsibilities

• Greet customers promptly and professionally and create a welcoming service experience.
• Answer incoming phone calls and respond to customer inquiries in a friendly and timely manner.
• Listen to customer concerns, identify service needs, and provide solutions that meet customer expectations.
• Perform vehicle walk-arounds and accurately document customer concerns and vehicle conditions.
• Prepare and explain repair orders, recommended services, estimates, and completion timelines.
• Present and review multi-point inspection results with customers.
• Obtain customer authorization for recommended repairs and additional services.
• Provide customers with consistent updates on vehicle status and completion times throughout the repair process.
• Coordinate with technicians to communicate repair orders clearly and ensure they are properly executed.
• Dispatch repair orders according to dealership policies and service department workflow.
• Deliver completed vehicles, review services performed, and ensure customer satisfaction.
• Process customer payments accurately and efficiently.
• Build long-term customer relationships through trust, transparency, and exceptional service.
• Support the sales-to-service transition by educating customers about the dealership’s service experience and maintenance programs.

Benefits

• Competitive compensation with bonus opportunities
• Medical insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Paid time off
• Short-term disability coverage
• Long-term disability coverage
• Company-paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center and career development programs
• Employee vehicle purchase and service discounts
• Wellness programs and employee assistance resources
• Advancement opportunities throughout Lithia & Driveway