(USA) Tire and Battery Service Advisor

Walmart • Vestal, NY

13d • $21 - $29

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by assisting members with tire and battery purchases, service decisions, appointments, and concerns. The role monitors tire and battery orders, communicates lead-time changes and cancellations, recommends alternative installation or tire-fitment options, and helps members with tire maintenance and repair services. Advisors use Sam’s Garage, product knowledge, and reference materials to recommend appropriate products, explain warranties, and provide timely service and value.

The position maintains safety, organization, stocking, zoning, and merchandising standards across the TBC sales floor. It involves presenting merchandise, managing damaged goods and merchandise documentation, handling claims and returns, operating point-of-sale hardware, and processing purchases, payments, refunds, and exchanges. Advisors also coordinate service-bay workflow and appointments, operate TBC equipment safely, complete vehicle service requests and tests, and maintain required documents.

The role requires effective communication and collaboration with members, associates, managers, and business partners. Advisors model high-quality service, help train and develop team members, use digital tools and handheld devices, and follow company policies, safety and compliance requirements, and standards of ethics and integrity. Sam’s Club describes competitive pay, performance-based bonus awards, and a range of health, financial, paid-time-off, education, and other benefits; eligibility and terms vary.

Requirements

• Valid state-issued driver’s license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, following forklift and hazardous-material handling requirements, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders and help members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and recommend suitable tire and battery products using Sam’s Garage, product knowledge, and reference materials.
• Greet members, identify their needs, support purchasing and service decisions, explain warranties, resolve concerns, and provide expert service and recommendations.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by identifying waiting members, understanding queued services and their time requirements, prioritizing appointments, and recommending workflow adjustments to the TBC Team Lead or Technicians.
• Apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
• Model high-quality member service, help develop and train team members, and assist with roadblocks.
• Provide TBC products and services in accordance with company policies and procedures; complete vehicle service requests and tests; safely operate TBC equipment; receive, store, and dispose of merchandise and supplies; and complete and maintain documents.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges using the appropriate procedures.
• Follow company policies, procedures, ethics, and integrity standards, including implementing action plans and using the Open Door Policy.
• Complete work assignments and priorities by collaborating with relevant stakeholders, identifying deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
• Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.
• Follow TBC safety and security guidelines and applicable laws and regulations; provide accurate information, timely services, and required documentation; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures and applicable laws and regulations, assist members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Additional benefits may be available subject to eligibility, job classification, length of employment, and applicable plan or program terms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed