Service Advisor

Lithia & Driveway • Wasilla, AK

13d • $5,000 - $10,000

About The Position

Lithia Chrysler Jeep Dodge RAM of Wasilla is hiring a customer-focused Service Advisor to serve as the primary contact for service customers. The role is focused on delivering an exceptional vehicle ownership experience, identifying customers’ needs, and recommending appropriate maintenance and repairs. The position requires open availability and a flexible schedule, including evenings, weekends, and holidays.

The Service Advisor communicates with customers throughout the service process, coordinates repair activity with technicians, prepares service documentation, and manages customer delivery and payment. Applicants must be high school graduates or equivalent, be at least 18 years old, and have a valid driver's license in their state of residence and an acceptable driving record. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

• At least 1 year of experience.
• Experience helping customers and creating an exceptional service experience.
• Ability to communicate with customers and service staff.
• Willingness to help where needed and follow through on promises.
• Basic automotive knowledge.
• Comfort using computers, technology, and dealership software systems.
• Acceptable driving record.
• Valid driver's license in the state of residence.
• High school graduate or equivalent.
• At least 18 years old.

Nice To Haves

• Previous Service Advisor experience.

Responsibilities

• Answer incoming calls and greet customers in accordance with established customer contact procedures.
• Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
• Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services.
• Communicate service recommendations, costs, timelines, and expected completion dates to customers.
• Secure customer approval for recommended services, multi-point inspections, and additional repair requests.
• Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
• Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
• Provide ongoing status updates throughout the repair process.
• Manage customer delivery by reviewing completed work, explaining services performed, and returning vehicles promptly.
• Process customer payments and provide customer service from initial contact through vehicle pickup.
• Support a seamless Sales-to-Service experience.

Benefits

• Competitive pay with commission earnings based on performance and experience.
• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED