Service Advisor - BMW of Towson

AutoNation • Towson, MD

8d • $5,500 - $11,000

About The Position

As a Service Advisor at AutoNation, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty. Working in a service department, you act as the go-between for Service Technicians and customers. You explain technicians’ recommendations in easy-to-understand language and suggest opportunities to help keep customers’ vehicles safe. The role includes working actively in the service lane and using technology, automotive knowledge, and communication skills to identify service needs and support an exceptional customer experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce repair orders that include transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to help ensure timely completion of work.
• Follow up with customers about vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to effectively assist customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401k matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED