Service Advisor - BMW of Rockville

AutoNation • Rockville, MD

1d • $5,500 - $8,000

About The Position

As a Service Advisor at BMW of Rockville, you will serve as the liaison between service technicians and customers in the service department. You will explain technicians’ recommendations in clear, accessible language and identify appropriate opportunities to help customers keep their vehicles safe. The role includes active participation in the service lane and use of technology to support customer service and sales.

AutoNation describes itself as a nationwide automotive retailer providing vehicles, financing, parts, maintenance, and repair services. Service Advisors contribute to customer loyalty through communication, automotive knowledge, and an exceptional service experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status using their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience to build loyalty.
• Explain technician recommendations to customers and suggest appropriate opportunities to help keep vehicles safe.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED