Service Advisor - BMW MINI of Dallas

AutoNation • Dallas, TX

2d • Onsite

About The Position

AutoNation is a leading automotive retailer in the United States, providing a wide range of products and services including new and used vehicles, financing, parts, and expert maintenance and repair. The company is committed to making a positive difference through its DRV PNK initiative, which has raised significant funds for cancer-related causes. As a Service Advisor, you will be part of a large team focused on servicing vehicles and building customer loyalty. You will use your communication skills, automotive knowledge, and technology to identify opportunities that ensure customer safety. The Service Advisor acts as a liaison between Service Technicians and customers, working in state-of-the-art service departments. This role involves explaining technician recommendations to customers in clear terms and identifying up-sell opportunities to maintain vehicle safety. You will be actively involved in the service lane, moving beyond a desk-bound role.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience preferred but not required.

Responsibilities

• Set, confirm and prepare for appointments with customers to ensure a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers in a friendly manner upon arrival.
• Determine vehicle needs through customer information, vehicle walk-arounds, inspections, and test drives.
• Utilize a consultative selling process to help customers plan for ongoing required maintenance.
• Produce repair orders for customers, including transparent cost and time estimates.
• Communicate effectively with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively assist customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED