Service Advisor - BMW of Towson

AutoNation • Towson, MD

1d • Onsite

About The Position

AutoNation is a leading automotive retailer in the United States, providing a wide range of vehicles, financing, parts, and expert maintenance and repair services. The company is committed to making a positive difference through its DRV PNK initiative, which has raised significant funds for cancer-related causes. As a Service Advisor, you will be part of a nationwide team focused on servicing vehicles and building customer loyalty. You will use your communication skills, automotive knowledge, and leading-edge technology to ensure customer safety and identify opportunities for vehicle maintenance and repair. This role involves acting as a liaison between Service Technicians and customers, explaining recommendations clearly, and suggesting up-sell opportunities to maintain vehicle safety. You will work in state-of-the-art service departments and play an active role in the service lane.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Prior sales experience preferred but not required

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in the DRVPNK mission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED