BMW Service Consultant / Advisor
BMW of Fort Walton Beach•Fort Walton Beach, FL
•$75,000 - $150,000
About The Position
BMW of Fort Walton Beach is seeking an experienced Automotive Service Consultant / Advisor to provide an exceptional ownership experience through outstanding customer service, expert vehicle care, and dealership technology. The role involves working in a fast-paced, performance-driven dealership environment and helping customers understand and complete their vehicle service needs. The dealership emphasizes integrity, professionalism, continuous improvement, and opportunities for career growth.
Requirements
- Previous Automotive Service Advisor/Consultant experience is required.
- Valid driver's license with a clean driving record.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Ability to thrive in a fast-paced dealership environment.
- Basic computer proficiency and ability to learn dealership software.
Nice To Haves
- BMW experience is preferred but not required.
- CDK and Xtime experience is preferred.
Responsibilities
- Greet customers promptly and schedule service appointments.
- Listen to and document customer concerns accurately.
- Create detailed repair orders and communicate repair needs clearly to technicians.
- Translate customer concerns into standard automotive repair terminology.
- Explain recommended repairs, maintenance services, and vehicle service history.
- Provide accurate estimates for repair costs and completion times.
- Maintain regular communication with customers throughout the repair process.
- Coordinate parts ordering and schedule follow-up appointments as needed.
- Resolve customer concerns professionally while ensuring complete customer satisfaction.
- Deliver an exceptional ownership experience that builds long-term customer loyalty.
- Meet dealership performance goals related to customer satisfaction, sales, and productivity.
Benefits
- Competitive compensation with performance incentives.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid vacation and holidays.
- Ongoing BMW and dealership training opportunities.
- Career advancement within ZT Automotive.
- Employee discounts on vehicles, parts, and service.
- Supportive team environment with opportunities for long-term growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
