Service Advisor - BMW of West Houston

Sonic Automotive•Katy, TX

2d•Onsite

About The Position

As a Service Advisor at BMW of West Houston, you will be a key member of the service team, providing outstanding customer service and supporting the smooth operation of the service department. You will act as the liaison between customers and technicians to ensure vehicles are properly diagnosed, serviced, and repaired in a timely manner. The role includes delivering a luxury brand experience, explaining service recommendations, coordinating repairs, maintaining accurate records, and contributing to department sales and customer retention. Compensation is draw/commission.

Requirements

At least 3 years of luxury or high-line automotive Service Advisor experience.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and clean driving record.
Must be authorized to work in the USA.
Must be able to pass pre-employment testing, including background checks, MVR, and drug test, and have a valid driver's license.

Nice To Haves

Prior experience with high-line brands such as Porsche, BMW, Audi, Jaguar, or Land Rover.

Responsibilities

Greet customers in a friendly, professional, hospitality-driven manner and provide a luxury brand experience.
Listen to customer concerns and accurately document vehicle issues.
Explain recommended services and repairs clearly and consultatively.
Use product knowledge and service history to identify maintenance opportunities that provide customer value and drive service revenue.
Communicate estimated costs, obtain approvals, and offer service packages or upgrades when appropriate.
Schedule appointments to optimize shop productivity and technician efficiency.
Coordinate with technicians to support timely repairs and effective workload distribution.
Keep customers informed with timely updates and realistic repair timelines.
Create and maintain detailed service records to support warranty claims and future business.
Prepare and explain invoices, including services performed and any upsells.
Contribute to department profitability through sales performance, repair order accuracy, and adherence to margin goals.
Follow up after service to ensure satisfaction, retain business, and encourage return visits.
Resolve customer issues promptly and professionally to protect customer satisfaction and service retention.
Stay informed about OEM technologies, service bulletins, and brand initiatives to make value-based recommendations.