Service Advisor - BMW of West Houston

Sonic Automotive•Katy, TX

About The Position

As a Service Advisor at BMW of West Houston, you will be a key member of the service team, providing outstanding customer service and helping ensure the smooth operation of the service department. You will act as the liaison between customers and technicians so vehicles are properly diagnosed, serviced, and repaired in a timely manner. The role offers draw/commission compensation and is full time. Sundays are always off, and Saturday availability is required.

Requirements

At least 3 years of luxury or high-line automotive Service Advisor experience.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and clean driving record.
Authorization to work in the USA.
Ability to pass pre-employment testing, including background checks, an MVR check, and a drug test.

Nice To Haves

Prior experience with high-line brands such as Porsche, BMW, Audi, Jaguar, or Land Rover.

Responsibilities

Greet customers in a friendly, professional, hospitality-driven manner and deliver a luxury brand experience.
Listen to customer concerns and accurately document vehicle issues.
Explain recommended services and repairs clearly and consultatively.
Use product knowledge and service history to identify maintenance opportunities that benefit customers and drive service revenue.
Communicate estimated costs, obtain customer approvals, and offer appropriate service packages or upgrades.
Schedule appointments to optimize shop productivity and technician efficiency.
Coordinate with technicians to support timely repairs and effective workload distribution.
Keep customers updated throughout the service process, including realistic repair timelines.
Create and maintain detailed service records to support warranty claims and future business.
Prepare and explain invoices, including services performed and upsells.
Contribute to department profitability through sales performance, repair-order accuracy, and adherence to margin goals.
Follow up after service to ensure customer satisfaction, retain business, and encourage return visits.
Resolve customer issues promptly and professionally to protect customer satisfaction and service retention.
Stay informed about OEM technologies, service bulletins, and brand initiatives to support value-based recommendations.