Service Advisor - BMW Fremont

AutoNation • Fremont, CA

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About The Position

AutoNation is a nationwide automotive retailer offering vehicles, financing, parts, and maintenance and repair services. The Service Advisor works in the service department as the liaison between customers and Service Technicians. The role involves explaining technicians’ recommendations in clear language, helping customers plan required maintenance, and identifying service opportunities that support vehicle safety. Service Advisors work in the service lane and use technology, automotive knowledge, and communication skills to provide a positive customer experience and build customer loyalty. This is a commission role with estimated income of $3,000–$9,000 per month.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely work completion.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to assist customers effectively.
• Provide an exceptional customer experience to drive loyalty.
• Explain Service Technician recommendations in easy-to-understand language and suggest relevant service opportunities.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website offering deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED