Service Advisor - BMW Tucson

AutoNation • Tucson, AZ

3d

About The Position

The Service Advisor works in AutoNation’s service department as the liaison between customers and Service Technicians. The role is active in the service lane and involves explaining technicians’ recommendations in clear, easy-to-understand language, identifying appropriate opportunities to recommend additional services, and helping customers keep their vehicles safe. The Service Advisor uses communication skills, automotive knowledge, and technology to provide a strong service experience and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet arriving customers in a friendly manner.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan for ongoing required vehicle maintenance.
• Prepare customer repair orders, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to assist customers effectively.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED