Service Advisor - BMW of Delray Beach

AutoNation • Delray Beach, FL

6d

About The Position

As a Service Advisor at BMW of Delray Beach, you will serve as the go-between for service technicians and customers in the service department. You will explain technicians’ recommendations in clear, easy-to-understand language and identify appropriate opportunities to help keep customers’ vehicles safe. The role includes active participation in the service lane and use of technology to support customers and service operations.

You will help deliver an exceptional service experience, meet sales and customer-satisfaction goals, and build customer loyalty. AutoNation describes its nationwide service team as servicing 20,000 cars a day. The company also highlights its DRV PNK initiative, which has raised over $40 million for cancer-related causes.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Build product knowledge to assist customers effectively.
• Provide an exceptional customer experience to drive loyalty.
• Explain technicians’ recommendations in easy-to-understand language and suggest appropriate opportunities to help keep vehicles safe.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED