Service Advisor - BMW of Delray Beach

AutoNation • Delray Beach, FL

23h

About The Position

The Service Advisor acts as the liaison between service technicians and customers in AutoNation’s service department. The role involves working actively in the service lane, explaining technicians’ recommendations in clear language, identifying appropriate upsell opportunities, and helping customers plan ongoing vehicle maintenance. The Service Advisor uses communication skills, automotive knowledge, and technology to support vehicle safety, customer satisfaction, and loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing vehicle maintenance.
• Prepare repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to help ensure timely work completion.
• Update customers on vehicle status according to their communication preferences.
• Follow up with customers to ensure satisfaction.
• Develop product knowledge to assist customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED