Service Advisor - BMW of Rockville

AutoNation • Rockville, MD

5d

About The Position

The Service Advisor works in the service department as the liaison between Service Technicians and customers. The role involves active participation in the service lane, explaining technicians’ recommendations in clear language, and identifying relevant opportunities to help customers keep their vehicles safe. The advisor provides a transparent, consultative service experience, from preparing appointments and assessing vehicle needs through repair estimates, work updates, and customer follow-up.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing vehicle maintenance.
• Prepare customer repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to assist customers effectively.
• Provide an exceptional customer experience to build loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED