(USA) Tire and Battery Service Advisor

Walmart•Elgin, IL

13d•$20 - $28•Onsite

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by helping members select tire and battery products and services, coordinating service appointments and orders, and promoting a safe, efficient, and organized sales floor and service workflow. The role provides knowledgeable, attentive member service, including explaining product options and warranties, addressing concerns, and offering suitable alternatives when order lead times or installation plans change. The advisor maintains merchandise presentation and facility standards, handles sales and point-of-sale transactions, operates TBC equipment safely, and completes vehicle service requests, tests, and required documentation. The role also supports and develops team members, uses digital tools to improve operations and member engagement, and follows company policies, ethical standards, and applicable safety and compliance requirements.

Requirements

Valid state-issued driver's license.
At least 18 years of age.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damaged goods appropriately.
Stock merchandise; set up, clean, and organize displays; remove damaged products; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders, help members schedule installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
Greet members, identify their needs, recommend appropriate products and services, explain warranties, and resolve concerns using product knowledge, Sam’s Garage, and reference materials.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow by reviewing the service queue, identifying waiting members, understanding service time requirements, and making recommendations to the TBC Team Lead or technicians to meet service needs efficiently.
Use knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and phone and in-person selling techniques.
Use digital tools and handheld devices to plan sales, improve the service experience, make real-time decisions, stay informed about products and training, and encourage team adoption of new tools.
Model high-quality service and product standards, help train and develop team members, and assist in addressing obstacles to their work.
Provide products and services in accordance with company policies; complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documents.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to procedures for different membership and payment types.
Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy; and carry out business processes with integrity.
Complete work assignments and priorities by collaborating with stakeholders, identifying deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
Demonstrate respect for individuals by embracing differences, fostering belonging, communicating positively, building relationships, helping and mentoring others, and recognizing their contributions.
Act with integrity, accountability, humility, honesty, fairness, and transparency; support Walmart’s goal of becoming a regenerative company.
Serve customers and members by putting them first, making decisions based on reliable information, and considering the effect of one’s work on the team and stakeholders.
Strive for excellence by learning, taking calculated risks, showing resilience, driving continuous improvement, and supporting others through change.
Follow TBC safety and security guidelines and applicable laws; provide accurate information and timely services; report complaints, hazards, and product, service, or work-area problems; use equipment and supplies correctly; and complete required documentation.
Follow point-of-sale procedures and applicable laws to prevent shrink, assist members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off; parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education programs for eligible full-time and part-time associates, from high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees are covered.
Performance-based bonus awards.
Potential premiums of $0.35 to $3.00 per hour in specific circumstances.