Service Advisor/ASM
About The Position
Gallatin Honda, part of Hudson Automotive Group, is hiring a motivated Service Advisor for its high-volume service department in Gallatin, Tennessee. The role connects customers with the service team and supports customers from their arrival through vehicle delivery. The position offers a stated earning potential of $60,000–$100,000 or more per year for top performers, with performance-based cash spiffs and additional manufacturer incentives and bonuses. Actual pay is commission-based, as indicated in the job details. The role is suited to an experienced automotive professional or a customer-service professional looking to advance. Gallatin Honda describes a flexible five-day work week with alternating Saturdays, accrued PTO, company-provided training and professional development, and opportunities for internal advancement. Benefits include medical, dental, and vision insurance; life insurance; a 401(k) with company match; paid vacation and holidays; employee discounts; and career growth opportunities. Hudson Automotive Group is described as a third-generation, family-owned automotive organization founded in 1948, with more than 50 dealerships throughout the Southeast. Employment is contingent on successful completion of applicable pre-employment screenings. Gallatin Honda and Hudson Automotive Group are equal opportunity employers.
Requirements
- Previous customer service experience.
- Excellent communication and interpersonal skills.
- Proven ability to deliver an outstanding customer experience.
- Ability to confidently guide customers through the service process.
- Strong problem-solving and emotional intelligence skills.
- Self-motivated, professional, and results-oriented.
Nice To Haves
- Previous Automotive Service Advisor experience.
- Automotive service or sales experience.
- CRM or dealership software experience.
- Experience working in a high-volume customer-facing environment.
Responsibilities
- Greet customers and build lasting relationships.
- Listen to customer concerns and accurately document vehicle service needs.
- Guide customers through the maintenance and repair process.
- Present recommended maintenance and repair services clearly and professionally.
- Provide estimates, timelines, and repair updates.
- Coordinate with technicians to help ensure repairs are completed efficiently.
- Communicate additional service recommendations to customers.
- Manage repair orders from write-up through completion.
- Follow up with customers and help build long-term loyalty.
- Deliver an exceptional customer experience while achieving individual and department performance goals.
Benefits
- Medical, dental, and vision insurance.
- Life insurance.
- 401(k) with company match.
- Paid vacation and holidays.
- Accrued PTO.
- Employee training and professional development.
- Career growth and advancement opportunities.
- Employee discounts on vehicles, parts, and services.
- Performance-based cash spiffs.
- Additional manufacturer incentives and bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
