Service Advisor/ASM

Hudson Automotive Group • Murfreesboro, TN

5d • $80,000 - $100,000 • Onsite

About The Position

Beaman Chrysler Dodge Jeep Ram, part of Hudson Automotive Group, is seeking a motivated Service Advisor for its high-volume service department in Murfreesboro, Tennessee. The Service Advisor is the primary connection between customers and the service team, supporting customers from vehicle write-up through delivery. The role offers yearly earning potential of $80,000–$100,000 or more for top performers, along with manufacturer incentives and performance bonuses. The company provides training, professional development, and opportunities for internal advancement.

Hudson Automotive Group is a third-generation, family-owned and operated automotive organization founded in 1948. It has grown to more than 50 dealerships across multiple states and franchises, with thousands of employees throughout the Southeast. The company describes itself as committed to employee development and promotion from within. Beaman Chrysler Dodge Jeep Ram and Hudson Automotive Group are equal opportunity employers.

Requirements

• Previous customer service experience.
• Proven ability to deliver an exceptional customer experience.
• Excellent communication and relationship-building skills.
• Strong problem-solving skills and emotional intelligence.
• Ability to confidently guide customers through the service process.
• Professional, dependable, and customer-focused attitude.

Nice To Haves

• Previous Automotive Service Advisor experience.
• Automotive service or sales experience.
• CRM or dealership software experience.
• Experience working in a high-volume, customer-facing environment.

Responsibilities

• Greet customers and build lasting relationships.
• Listen to customer concerns and accurately document vehicle service needs.
• Guide customers through the maintenance and repair process.
• Present recommended maintenance and repair services clearly and professionally.
• Provide repair estimates, timelines, and service updates.
• Coordinate with technicians to ensure repairs are completed efficiently.
• Communicate additional service recommendations to customers.
• Manage repair orders from write-up through vehicle delivery.
• Follow up with customers and help build long-term loyalty.
• Maintain a high level of customer satisfaction while achieving individual and department performance goals.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Yearly accrued PTO.
• Employee training and professional development.
• Career growth and advancement opportunities.
• Employee discounts on vehicles, parts, and services.
• Manufacturer incentives and performance bonuses.
• Balanced work schedule.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed