Service Advisor/ASM

Beaman Dodge Chrysler Jeep Ram Fiat • Murfreesboro, TN

5d • $80,000 - $100,000

About The Position

Beaman Chrysler Dodge Jeep Ram, part of Hudson Automotive Group, is hiring a Service Advisor for its high-volume service department in Murfreesboro, Tennessee. The Service Advisor serves as the primary connection between customers and the service team, guiding customers from vehicle write-up through delivery and helping provide an exceptional service experience. The position offers $80,000–$100,000+ yearly earning potential for top performers, plus manufacturer incentives and performance bonuses. The job listing describes the shift as “Open to Closing.”

The employer offers company-provided training, professional development, internal advancement opportunities, accrued PTO, employee discounts, and a supportive leadership team. Hudson Automotive Group is described as a family-owned automotive organization with 50+ dealerships and thousands of employees throughout the Southeast.

Requirements

• Previous customer service experience.
• Proven ability to deliver an exceptional customer experience.
• Excellent communication and relationship-building skills.
• Strong problem-solving and emotional intelligence skills.
• Ability to confidently guide customers through the service process.
• Professional, dependable, and customer-focused attitude.

Nice To Haves

• Previous Automotive Service Advisor experience.
• Automotive service or sales experience.
• CRM or dealership software experience.
• Experience working in a high-volume, customer-facing environment.

Responsibilities

• Greet customers and build lasting relationships.
• Listen to customer concerns and accurately document vehicle service needs.
• Guide customers through the maintenance and repair process.
• Present recommended maintenance and repair services clearly and professionally.
• Provide repair estimates, timelines, and service updates.
• Coordinate with technicians to ensure repairs are completed efficiently.
• Communicate additional service recommendations to customers.
• Manage repair orders from write-up through vehicle delivery.
• Follow up with customers and help build long-term loyalty.
• Maintain high customer satisfaction while achieving individual and department performance goals.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Yearly accrued PTO.
• Employee training and professional development.
• Career growth and advancement opportunities.
• Employee discounts on vehicles, parts, and services.
• Manufacturer incentives and performance bonuses.
• Company-provided training.
• Supportive leadership team.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed