Service Advisor/ASM

Hudson Automotive Group • Spartanburg, SC

10d • $40,000 - $120,000 • Onsite

About The Position

Spartanburg Toyota, part of Hudson Automotive Group, is seeking motivated, customer-focused Service Advisors for its high-volume service department. The role serves as the primary liaison between customers and the service department, guiding customers through the service process and helping ensure an exceptional experience. The dealership offers Toyota manufacturer incentives, performance bonuses, company-paid training, career development, and internal advancement opportunities. The position has a flexible five-day work week with alternating Saturdays and an open-to-closing shift.

Requirements

• Previous customer service experience.
• Proven ability to deliver a superior customer experience.
• Strong communication and interpersonal skills.
• Ability to guide customers successfully through the service process.
• Strong emotional intelligence and problem-solving abilities.

Nice To Haves

• Previous Service Advisor experience.
• Automotive sales or service experience.
• CRM software experience.
• Experience in a fast-paced customer-facing environment.
• Self-motivated and goal-oriented.
• Professional and dependable.
• Team-focused with a positive attitude.
• Coachable with a desire to learn and grow.
• Passionate about helping customers and achieving results.

Responsibilities

• Greet customers and create an exceptional service experience.
• Listen to customer concerns and accurately document service needs.
• Present maintenance recommendations and repair solutions.
• Provide estimates, repair timelines, and service updates.
• Coordinate with technicians to ensure repairs are completed efficiently.
• Build long-term customer relationships through trust and transparency.
• Manage repair orders from write-up through vehicle delivery.
• Consistently deliver outstanding customer satisfaction.

Benefits

• Toyota manufacturer incentives and performance bonuses.
• Yearly PTO accrual and accrued PTO.
• Company-paid training and professional development.
• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Employee development and training programs.
• Career advancement opportunities.
• Employee discounts on vehicles, parts, and services.
• Balanced work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed