Automotive Service Advisor - Colerain Hyundai

JEFF WYLER AUTOMOTIVE FAMILY • Cincinnati, OH

12d • $80,000 - $120,000 • Onsite

About The Position

Jeff Wyler Colerain Hyundai is adding Service Advisors to its service department at a state-of-the-art facility on Colerain Avenue in Cincinnati, Ohio. This essential customer-facing role involves coordinating vehicle service from the initial customer visit through repair completion, communicating recommendations, costs, and timelines, and maintaining customer satisfaction. The posting advertises annual earning potential of $80,000–$120,000 based on experience, with opportunity for growth and potential future advancement across the company.

Requirements

• Automotive service advisor experience is preferred.
• Proven record of achieving exceptional customer satisfaction.
• Organized and friendly personality.
• Professional personal appearance.
• Team-oriented and self-motivated.
• Clean driving record.
• Desire for a long-term career with a growing organization.
• Ability to pass pre-employment testing, including a background check, motor vehicle record check, and drug screening.

Nice To Haves

• Automotive service advisor experience.

Responsibilities

• Promptly greet customers in the service drive.
• Walk around customer vehicles to document existing damage and tire condition, and identify potential services such as detailing, dent removal, or paint-chip repair.
• Listen to customers’ complaints and symptom descriptions, clarify problems, and review vehicle maintenance records.
• Verify warranty and service-contract coverage by examining records and documents, and explain provisions and exclusions.
• Generate service estimates and quotes based on a menu of recommended services.
• Understand technician diagnoses and service recommendations.
• Verify availability of required repair parts.
• Thoroughly explain costs, service processes, and time requirements to customers.
• Establish completion expectations with customers.
• Monitor repair progress and inform customers when vehicles are ready and their concerns have been addressed.
• Document services performed and recommendations.
• Explain cost adjustments to customers.
• Maintain customer service scores satisfactory to the manufacturer and dealer.

Benefits

• Health insurance
• Dental insurance
• 401(k) matching
• Life insurance
• Employee discounts on vehicle purchases, vehicle service repairs, maintenance work, and more
• Referral program
• Paid training
• Opportunity for growth and potential future advancement across the company

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed