Automotive Service Advisor - Colerain Hyundai

Jeff Wyler Automotive Family • Cincinnati, OH

1d

About The Position

Jeff Wyler Colerain Hyundai is hiring Service Advisors for its service department at a state-of-the-art facility on Colerain Avenue. The role involves guiding customers through vehicle service, from documenting vehicle condition and understanding reported concerns to preparing estimates, communicating repair progress, and confirming completed work. Compensation has a stated potential of $80,000–$120,000 per year based on experience, with unlimited earning potential and pay above the area market. The company describes opportunities for growth and potential future advancement.

Requirements

• A clean driving record.
• Ability to pass pre-employment testing, including a background check, motor vehicle record check, and drug screening.

Nice To Haves

• Automotive industry Service Advisor experience.
• A proven record of achieving exceptional customer satisfaction.
• An organized and friendly personality.
• Professional personal appearance.
• A team-oriented and self-motivated approach.
• Desire for a long-term career with a growing organization.

Responsibilities

• Promptly greet customers in the service drive.
• Walk around customer vehicles to document existing damage and tire condition, and identify potential services such as detailing, dent removal, or paint-chip repair.
• Listen to and clarify customers’ descriptions of vehicle symptoms and review maintenance records.
• Verify warranty and service-contract coverage by reviewing records and explaining provisions and exclusions.
• Prepare service-order estimates and quotes based on recommended services.
• Understand technicians’ diagnoses and service recommendations.
• Verify that required repair parts are available.
• Explain costs, service processes, and time requirements to customers, and establish completion expectations.
• Monitor repair progress and inform customers when their vehicles are ready and their concerns have been addressed.
• Document services performed and recommendations.
• Explain cost adjustments to customers.
• Maintain customer service scores as prescribed by the manufacturer and dealer.

Benefits

• Health insurance
• Dental insurance
• 401(k) matching
• Life insurance
• Employee discounts on vehicle purchases, vehicle service repairs, maintenance work, and more
• Referral program
• Paid training
• Potential opportunity for future advancement across the company

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed